"It is no longer necessary to go to the district to apply for a business license. You can also do it on the street, and you have also experienced a new service form such as 'e-assistant'. After completing the business declaration, the business license can be mailed home for free, which is really time-saving and fast.” Recently, Li Chengyun, the person in charge of Yantai Guosheng Logistics Co., Ltd., couldn’t help standing up after finishing his business at the convenience service center in Dajijia Street, Yantai Development Zone. thumbs up.
This is the first time in the country to explore the issuance of business licenses through the "e-assistance" model in the streets. The Yantai area of Shandong Pilot Free Trade Zone has turned the "doorstep" business into a reality. The "e-assistant" service is another new measure to benefit the people in the extension and upgrade of the "remote assistant" service model innovatively launched in Yantai Area. For more complex matters, a linkage mechanism can be established between the Town Street Convenience Service Center and the District Government Affairs Center through remote video connections, so that enterprises and the public can enjoy district-level professional consultation and assistant agency services in the town street.
"Through the 'e-assistant' service model, it not only effectively promotes the indiscriminate handling of matters in the whole region, but also enables remote towns and villages to share the convenience of services, and effectively reduces the burden of work at the grassroots level. Government service process, beneficial exploration and practice to improve people’s sense of gain.” Chen Bo, deputy director of the Administrative Approval Bureau of Yantai Development Zone, said, “Doing business in the town and street is the same as in the district.” It is simple to say, but it still needs to be done in practice enough to work. Since the beginning of this year, the Yantai area has actively explored the improvement of grassroots government service capabilities, and built high-standard convenience service halls and service stations in all 4 towns (streets) and 210 villages (communities) in the district. According to the needs of the masses, we will focus on promoting the extension of 148 items to the township level, 32 items to the village (community) level, such as endowment insurance, civil affairs services, and social assistance, which have a large amount of handling, involve a wide range of areas, and are closely related to the masses. "One-stop" full coverage of grass-roots public services, so that they can be done nearby, at multiple points, and done quickly with less travel.
In order to improve the informatization level of grassroots government services and promote the construction of an efficient and integrated online government service system at the three levels of districts, towns and villages, the towns, streets and villages (communities) under the jurisdiction of Yantai Development Zone are connected with the "Shandong Government Service Network" to realize government services Everything runs online. At present, 100% of town, street, and village (community) matters can be handled online, forming a government service network connecting provinces and cities at the top, towns, streets and communities at the bottom, and cross-linking departments. Not only that, the self-service has achieved full coverage in 4 towns and streets, and can provide the public with "non-closing" self-service for more than 20 items such as social security information inquiry, payment, and application for invoices. The "three-in-one" government service pattern of the government affairs hall and self-service terminals.
"In the next step, we still need to aim at the convenience of the people, enterprises, and the government, and replicate the convenience service measures such as one-off government services, cross-provincial, whole-provincial, green channels for special service groups, etc., in towns and streets. Promote, continue to optimize the approval process, extend the categories of people's livelihood services, increase the business of sinking towns and villages, implement service training for full-time personnel, etc., and comprehensively get through the "last mile" problem of service." Chen Bo said. (Reporter Liu Jie, correspondent Wang Cong and Liu Yuchen)